Storage space or disk space, generally refers to the total amount of space that is allocated to your account. It is made up of the total quantity of all files currently stored on the server, including all email, but especially large email attachments (high-resolution images, large business reports, video files, etc.). The latter can quickly consume storage space if you configure your email software to keep your e-mail messages on the server. Additionally, if you have a website associated with your account, storage is consumed by the files related to your website.

Understanding how your email settings are configured, will help you to avoid unnecessary storage fees resulting from an unmanaged email box. Here's some tips for managing your email box that will help you avoid additional storage charges.

• Don't Leave All Mail on Server: If you leave your mail on the server, it will eventually fill up. If the storage space allocated to your account goes over the quota, this will result in additional storage charges.
• Configure your E-mail software: The default behavior of all e-mail programs is to remove mail from the server once it's been downloaded. However, this option can also be set to leave mail on the server. There are some reasons why this may be preferable in some instances, however if you should to set your email program to leave messages on the server, you will need to monitor your storage space closely to avoid going over quota. If you currently have your e-mail software set to leave mail on the server, but don't require this setting, change your configuration to not leave mail on the server, or at least set it to remove mail after a defined number of days.
• How do I change this setting in my E-mail client software? Please see here for instructions on how to change these settings for many popular E-mail programs.
• Set your Maximum Message Size: Another way to help avoid additional storage charges, is to set a Maximum Message Size in your E-mail control panel. This will allow you to restrict incoming message sizes. For example, if you're not interested in receiving large E-mail attachments, you can set the maximum size you want to receive. This setting will vary depending on your needs.
• Website Files: If you have a large website, you'll want to manage the files that make up your website, and avoid leaving any unnecessary files lying around in your web space. Keep local back up copies of your website, and keep your website's file space on the server lean and mean, removing any files that are no longer part of your website. If you hire a Web Designer/Developer, they can do this for you.
• What if I need more storage space? It is highly recommended to purchase additional storage if you plan on leaving your e-mail messages on the server.

DSL accounts require that you log into our server with the correct username and password. There are three main ways to do this: A “connectoid” is created to connect to the server with the correct user information, a router contains this information and maintains a constant connection to the server via the modem, or the modem is set up with this information and connects directly with the server automatically.

The first requirement of logging into your account is having a modem that is “in sync”. This means that your modem is connected to the phone line and detects a DSL signal on it. A light on your modem will flash as it tries to synchronize with the DSL signal. Once this lit remains solid, your modem has sync. This light will be labeled differently depending on your modem type; some examples are DSL, ADSL, WAN, or Internet.

Once your modem has sync, if you use a router, it needs to be configured to use a “PPPoE” connection with the correct user name and password. Because of the variety of routers from the variety of manufacturers available, Vaxxine cannot offer phone or email support on setting up/configuring a router. If you need a router set up for you, please bring the router and modem, with their power cables, into the Vaxxine office. Once a router is set up properly, assuming all hardware is connected properly and functioning, you should be online constantly.

If your modem is configured with the user name and password and set to log in automatically, once the modem establishes sync, you'll be connected. Not that all modems of this type have a reset button recessed in the back. The reset button can only be reached by using a thin object inserted into a hole in the back of the modem. Please do not press this button! Doing so resets the modem to factory defaults, losing all log in configuration information. The modem may need to be brought back in for reprogramming if this is done. Since modems of this type default to using a username and password to log in automatically, you would need to bring it in for reprogramming, and what is called a “bridge” if you want to install a router on the system.

The third way of connecting is to use your computer and a connectoid.

If you are getting an error message when you're trying to connect, the best step is to restart the computer and try to connect again. However, if the error occurs intermittently, it could indicate a possible hardware or driver error. The most common error messages that effect DSL connections and the recommended solutions are:

• 630 - The port was disconnected due to hardware failure. Restart the computer and try to connect again.
• 678 - There was no response from server. Make sure the sync light is on solid on the modem. This light might be labeled DSL, ADSL, WAN, or something similar. If that light is off or flashing, turn it off for ten minutes, power it back on, and see if the light goes solid.
• 691 - Access denied because username and/or password is invalid on the domain. Make sure your username and password are correct. DSL usernames are formatted like this: dr0000vx@vaxxine.com (where the “0” are the 3 or 4 numbers of your user name). Re-enter your password as found on your Vaxxine account information sheet. If this still gives you the error, please contact Vaxxine Support.
• 769 - The specific destination is not reachable. This could be due to a hardware failure in the network adapter of the computer. Turn the computer off, turn it back on again, and if the error persists, you may need to have the computer and/or modem seen by Vaxxine Technicians.

The first step if you can't get your DSL to connect is to perform what is called a “power-cycle” of the system. Shut down the computer/computers using this Internet connection. Shut off the router (if any, and this might mean unplugging the power cable). Shut off the modem or unplug it, depending on the model. Leave everything shut off for 10 minutes. There is a time delay between our DSL server and your computer. Therefore, if you don't leave the connection off for long enough, our server will not know you turned everything off. When you come back online, it will think you're connected twice and turn off one of the connections. Since only one of those connections is current, you'll be knocked offline again, causing a vicious cycle.

Power on the modem again, and make sure the DSL or DSL Link lights come on and stay solid. If they blink or do not come on at all, follow the phone cable back to the phone jack. A DSL phone line should go directly into the wall jack, not into a filter. If you are having problems connecting, make sure to try the modem directly into the phone jack and not into a splitter or power bar. Try disconnecting and reconnecting the cable try a different phone cable, and/or a different phone jack. If you still can't get a solid light, please contact technical support. If, however, you do get a solid DSL or DSL Link light, power on the router and/or computer. If you still cannot connect, contact technical support.

This depends entirely on your particular hardware setup. To connect to a DSL connection, you need to use a user name and password. Some modems can store that user name and password, and therefore they remain connected all the time. Other modems do not store the user name and password, and therefore whenever you disconnect them or power off/restart your computer, you'll need to connect to our service again using what is called a “connectoid”. If you have the latter type of modem and a router, the router can be set to dial in for you, storing the user name and password you use to connect to your DSL service. In essence, the router keeps you constantly connected.

Try picturing your computer like a house, the Internet is everything outside of the house, and your connection to the Internet is like your front door. Obviously, if you leave your front door unlocked, anyone that wants to can just walk in to your house. If you lock the door, you're secure. However, in either instance, someone can force their way in if they really want to. In terms of computers, the Internet, and Security, there is no such thing as a 100% “hack-proof” system. If you get a hacker that is smart enough, they can use your computer maliciously no matter what you have installed. You shouldn't just leave your computer unprotected. Most home users will never have a hacker attack their machine, but might get infected by things that are even worse. Malware, spyware, adware and viruses are the greater threat. You can protect yourself by using the Microsoft Firewall for Windows XP and Vista systems, and by installing and keeping up-to-date anti-virus software and anti-spyware software. Such programs as AVG and Spybot and Ad-Aware are free for home users, and the quality of protection is excellent. You can also choose to buy these programs for advanced features and protection.

A router, as it relates to DSL, is a device that allows one or more computers to connect to the same DSL account at the same time either by being connected through Ethernet cables or wirelessly. Routers allow computers connected to them to talk to one another, with or without an Internet connection. This can sometimes cause confusion if there is a connection problem as the computer will be connected to the router, not the Internet, and therefore will tell you it has limited or no connectivity. A router tells your DSL modem when to connect and what user name and password to use. If you're having a problem connecting to the Internet, it's a good idea to turn your modem and router off for ten minutes.

Because of the wide variety of router products available, Vaxxine technical support cannot support routers over the phone. Please refer to the documentation provided by your router manufacturer or bring the modem in to be set up.

If you are getting an error message when you're trying to connect, the best step is to restart the computer and try to connect again. However, if the error occurs intermittently, it could indicate a possible hardware or driver error. The most common error messages that effect dial-up connections and the recommended solutions are:

• 630 - The modem was disconnected due to hardware failure. Restart the computer and try to connect again.
• 633 - The modem is already in use or is not configured for dialing out. This is commonly seen on new computers or new modems. A location maybe needed. Go into control panel, look for Phone and Modem Options (or simply Modems, depending on your version of Windows), and set the modem up, following the instructions that should come up.
• 678 - There was no answer. Restart the computer and try to connect again. This is also an error that is returned for driver failure on the modem. You may need to uninstall and reinstall the driver for the modem.
• 680 - There was no dial tone. Confirm the line is not in use. Make sure the phone cable is plugged into the correct port on the back of the computer. If there are two ports, make sure it is in the one labeled“line”. Also, make sure the phone jack and cable are in working order.
• 691 - Access was denied because the user name and/or password were invalid on the domain. Please confirm your username and password are correct and formatted properly. Passwords are case sensitive.
• 692 - There was a hardware failure in the modem. Restart the computer and try to connect again.
• 756 - This connection is already being dialed. This means that your computer is or thinks it is already dialing. Either cancel the connection trying to dial or restart the computer and try to dial again.
• 797 - The modem could not be found. Restart the computer and try to connect again.

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An email client is a program that downloads your email off our server and saves them on your computer. Picture email like regular letter mail. Our server is like a post office. An email client is like a mailman. It goes to the “post office”, gathers your “letters”, and brings them to your “door”, or your computer. Some popular email clients include Microsoft Outlook, Microsoft Outlook Express, Incredimail, Mozilla Thunderbird, and Eudora.

Setting up an email account in an email client is very similar in almost every program available. For this example, we'll use one of the most popular programs, Outlook Express:

WebMail is a feature that allows you to check your email from the Vaxxine homepage. By simply going to webmail.vaxxine.com and inputting your user name and password, you can check any email you have not already downloaded using an email client.

When you log into WebMail, you may be prompted to perform inbox maintenance. This is a personal preference, and you can choose to perform the maintenance or skip it. This prompt will reoccur approximately once a month. Once in your inbox, you can see your messages. From here you can chose to click on the “From” or “Subject” lines to get into the email messages.

WebMail is also a good tool to use when diagnosing why you cannot download your email if you are on dial-up. If you have a large email, you can read it in WebMail, then delete it, and you should be able to download the rest of your email. To delete an email in WebMail with the message open, click on the delete button at the top of the message. To confirm the delete, click the “Remove Deleted” link on the upper right hand side of the inbox view. To delete an item from the inbox view, put a checkmark in the left hand column by left clicking the box, then press the delete link at the top of the page, and confirm the deletion by clicking the remove deleted option on the right hand side.

The Email Control Panel is a powerful tool for deciding how your email is going to come in, from who, and how much. You can access the email control panel from here https://client.vaxxine.com/email_control/. Log in with your email user name and password.

From here, you have various tabs with different options:

Spam & Virus

From Spam & Virus, you can enable or disable spam and virus filtering. If you enable this, you are telling our email servers to scan your emails for viruses and spam, and take the selected action. Viruses are removed automatically. Please remember that no virus scanner is perfect, and it is always wise to protect your own system with a virus scanner, as well. You can choose what our system does with suspected spam emails. The choices are discard or tag.

The discard setting means that you will not get the email at all, or any indication that an email was sent and discarded as spam. If you select the tag option, the email will come through, but the subject line will have the word “spam” added. In the email will be an explanation why the email was marked as spam. Normally, messages that are not sent as plain text are marked as spam.

Also on this tab are the Whitelist and Blacklist options. Here, you can add or delete email address to these lists. Whitelisted email address will never be marked as spam or deleted, whereas blacklisted emails always will be.

Max. Message Size

This useful tab allows you to chose the maximum size of the message attachments sent to your account.

We have a dedicated site loaded with information on how to upload and publish your Web Pages on Vaxxine's Hosting servers. Please see our "Tips on Setting Up Your Web Pages" site in the Support section of our site.