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Get Help!

We have several facilities at Vaxxine to help our users with their on-line activities. First, there is most likely a solution to your problem right here on our support site. Having a DSL/High Speed or Dialup connection issue? Email not working? Try the FAQ page for quick answers & solutions to most common user questions. Trying to upload a web site to Vaxxine's server? Try the Web Page Tips page for detailed instructions and other tips. Look here for information on accessing your Website Usage Reports.

If you can't find the answer on our site, please phone (see numbers in sidebar), or use the Technical Support request form to contact our technical support staff by email.

Technical Support by Web

Technical Support request web form is available 24 hours a day for you to send an email message to our Technical Support staff. You have the option of being replied to by email, or by phone. If you prefer phone, please specify when is the best time to contact you.

Technical Support by Phone

If you are contacting our Technical Support Dept. by phone, please review the following before making the call. If our lines are busy, and we are unable to take your call when you call in, please leave a voice-mail message, and someone will return your call ASAP.

  • If you are able to connect, check this web site out for solutions for the most common problems.
  • Gather as much information about your problem and record such events as error messages, time and date the problem occurred.
  • Locate your user account information, as Technical staff will require this to help you.
  • If you are experiencing a connection problem, locate operating system CD or disks, modem driver disks, and any other related Internet software if applicable.
  • Sit comfortably in front of your computer, and dial your local Technical Support number
  • Be prepared to give the technician your username, email address, version of operating system, etc. and your ticket number, if assigned one
  • Please listen carefully to the technician as you are walked through a solution.

 

Support Links:

Support by Web:
Contact Technical Support

Technical Support Call Hours:
Monday: 10:30am - 6:30pm
Tuesday - Friday: 9:00am - 7:30pm
Saturday: 9:00am - 4:30pm
Sunday: Closed
Holidays: Holiday hours will be posted on our homepage

Local Numbers for Tech Support:
St. Catharines: Dial 685-1539,
select Option "3"
Grimsby, Stoney Creek, and Hamilton: dial toll free
1-866-595-8473
Fort Erie: Dial 685-1539,
select Option "3"
Beamsville: Dial 685-1539,
select Option "3"

20 years of Reliable Internet Service, 30 years of Expert Computer Service. Call Vaxxine 905-685-1539

 
 
 
 
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