We have several facilities at Vaxxine to help our users with their
on-line activities. First, there is most likely a solution to your
problem right here on our support site. Having a DSL/High
Speed or
Dialup connection issue? Email not
working? Try the FAQ
page for quick answers & solutions
to most common user questions. Trying to upload a web site to Vaxxine's
server? Try the Web Page Tips page for detailed
instructions and other tips. Look here for information on accessing
your Website Usage Reports.
If you can't find the answer on our site, please phone (see numbers
in sidebar), or use the Technical
Support request form to contact our technical
support staff by email.
Technical Support by Web
Technical
Support request web form is available 24 hours a day
for you to send an email message to our Technical Support staff. You
have the option of being replied to by email, or by phone. If you
prefer
phone, please specify when is the best time to contact you.
Technical Support by Phone
If you are contacting our Technical Support Dept. by phone, please
review the following before making the call. If our lines are busy,
and we are unable to take your call when you call in, please leave
a voice-mail message, and someone will return your call ASAP.
- If you are able to connect, check this web site out for
solutions for the most common problems.
- Gather as much information about your problem and record such
events as error messages, time and date the problem occurred.
- Locate your user account information, as Technical staff will
require this to help you.
- If you are experiencing a connection problem, locate operating
system CD or disks, modem driver disks, and any other related Internet
software if applicable.
- Sit comfortably in front of your computer, and dial your local
Technical Support number
- Be prepared to give the technician your username, email address,
version of operating system, etc. and your ticket number, if assigned
one
- Please listen carefully to the technician as you are walked through
a solution.
|
| Technical Support Call Hours: |
| Monday - Friday: |
9:00am - 7:30pm |
| Saturday: |
9:00am - 5:00pm |
| Sunday: |
Closed |
| Holidays: |
Holiday hours will be posted
on our homepage |
| Local Numbers for Tech
Support: |
| St.
Catharines: |
Dial 685-1539,
select Option "3" |
| Grimsby,
Stoney Creek, and Hamilton: |
dial toll free
1-866-595-8473 |
| Fort Erie: |
Dial 685-1539,
select Option "3" |
| Beamsville: |
Dial 685-1539,
select Option "3" |
|
Contact Us