How do I get connected to my High Speed DSL account?
 When
you sign up for a High Speed DSL account at Vaxxine, you receive
a pre-configured modem with instructions, so all you
need to do is connect it, and you're up and running! However, if
for some reason you need to configure your DSL connection manually,
here is some additional background and instruction on setting up
your connection.
DSL accounts require that you log into our server with the correct
username
and password. There are three main
ways
to do this:
A "connectoid" is
created to connect to the server with the correct user information,
a router contains this information and maintains a constant connection
to the server via the modem, or the modem is set up with this information
and connects directly with the server automatically.
The first requirement of logging into your account is having a modem
that is "in sync". This means that your modem is connected
to the phone line and detects a DSL signal on it. A light on your
modem will flash as it tries to synchronize with the DSL signal.
Once this lit remains solid, your modem has sync. This light will
be labeled
differently depending on your modem type; some examples are DSL,
ADSL, WAN, or Internet.
Once your modem has sync, if you use a router, it needs to be configured
to use a "PPPoE" connection with the correct user name
and password. Because of the variety of routers from the variety
of manufacturers available, Vaxxine cannot offer phone or email support
on setting up/configuring a router. If you need a router set up for
you, please bring the router and modem, with their power cables,
into the Vaxxine office. Once a router is set up properly, assuming
all hardware is connected properly and functioning, you should be
online constantly.
If your modem is configured with the user name and password and
set to log in automatically, once the modem establishes sync, you'll
be connected. All modems of this type have a reset button recessed
in the back. This button can only be reached by using a thin object
inserted into a hole in the back of the modem. Please do not press
this button! Doing so resets the modem to factory defaults, losing
the log in information. The modem may need to be brought back in
for reprogramming if this is done. Since modems of this type default
to using a username and password to log in automatically, you would
need to bring it in for reprogramming as what is called a "bridge" if
you want to install a router on the system.
The third way of connecting is to use your computer and a connectoid.
Please refer to the applicable section below for your Operating System:
| To create this connection in Windows XP:
|
|
To create this connection in Mac OS 10.4:
|
- Click Start
- Click Control Panel (you may need to first click on Settings,
then Control Panel, depending on how your operating system
is configured)
- Click Network Connections (or Network and Internet Connections,
then Network Connections)
- Click "Create a New Connection" from the upper
left hand column under Network Tasks (or click File, New Connection)
- Click Next on the New Connection Wizard that comes up
- Click Next again for Connect to the Internet (automatically
selected)
- Click the second option, Connect Manually, then Next
- Click the second option, Connect Using Broadband Modem,
then Next
- Enter in a connection name (this can be anything you'd like
it to be, but usually naming it "Vaxxine" will elevated
any confusion), then Next
- Enter your user name and password, confirming the password,
then Next (keep the two boxes checked)
- Click Finish
|
|
- Click the Apple
- Click System Preferences
- Click Network
- Click Ethernet Adapter, make sure Configure Ipv4 is set
to Using DHCP
- Click PPPoE Tab
- Check Connect using PPPoE
- Enter Service provider (this can be anything you'd like
it to be, but usually naming it "Vaxxine" will elevated
any confusion)
- Enter username and password, leave service name blank, make
sure Save Password is checked
- Make sure Show PPPoE Status in Menu Bar is checked
- Click Apply Now
|
| To
create this connection in Windows Vista: |
|
To
create this connection in Mac OS 10.5: |
- Click the Windows Button (round button with the Windows logo)
- Click Connect To on the right column
- Click Set up a Connection or Network
- Click the option Connect to the Internet, then Next
- Click the Broadband PPPoE option
- Enter your user name and password
- Enter a name for your connection, (this can be anything
you'd like it to be, but usually naming it "Vaxxine" will
avoid any confusion)
- Check Remember Password
- Click Connect
|
|
- Click the Apple
- Click System Preferences
- Click Network
- Click the Plus
- Select PPPoE from the drop-down menu, click Create
- Enter Service provider (this can be anything you'd like
it to be, but usually naming it "Vaxxine" will elevated
any confusion)
- Enter username and password, leave service name blank, make
sure Save Password is checked
- Make sure Show PPPoE Status in Menu Bar is checked
- Click Apply Now
|
| * If you are connecting with an older version
of Windows or Mac OS, you may need additional software to connect.
Please contact
our Tech Support Dept. for additional information. |
For additional information on connecting, and troubleshooting
your
Vaxxine Internet connection, please see
our FAQ page.
|
Contact Us