Troubleshooting
This section helps troubleshoot general issues that may occur while
installing, using, and uninstalling Webspeed Dialup Accelerator. Click
on any of the following issues for solutions.
I have problems when I ...
...install Webspeed Dialup Accelerator
- Where
can I find a “step-by-step” procedure for installing
Webspeed Dialup Accelerator on my computer?
- During
installation, a dialog appears warning that email acceleration
and FTP acceleration are disabled because another LSP was
detected.
...use Webspeed Dialup Accelerator (Web-Browsing
Related)
- Why am
I not able to connect to the remote service?
- Why is
Webspeed Dialup Accelerator disabled right after it launches?
- Why can't
I right-click on an image to get the "Show Original Image"?
- Why can’t
I load/open some specific websites when Webspeed Dialup Accelerator
is enabled?
- Why is
Netscape/Mozilla not working with Webspeed Dialup Accelerator?
- Why is
Opera not working with Webspeed Dialup Accelerator?
- Why do
some Java-applets (such as certain games on www.pogo.com)
not work?
...use Webspeed Dialup Accelerator (Email
Related)
- During
installation, a dialog appears warning that email acceleration
and FTP acceleration are disabled because another LSP was
detected.
- When
Webspeed Dialup Accelerator starts, a dialog appears warning
that another application is using port 25 or port 110.
...uninstall Webspeed Dialup Accelerator
- How do
I remove Webspeed Dialup Accelerator from my computer?
Problems with Antivirus/Firewall Interoperability
Problems when installing Webspeed Dialup Accelerator
-
Where can I find a “step-by-step” procedure
for installing Webspeed Dialup Accelerator on my computer?
Click here for
detailed installation instructions. A full set of screenshots
are provided to assist you with the installation procedure.
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-
During installation, a dialog appears
warning that email acceleration and FTP acceleration are
disabled because another LSP was detected.
This dialog is a warning stating that e-mail acceleration
and FTP acceleration will not be installed on this computer
due to a software conflict. However, the web acceleration will
still work properly. If you would like to have e-mail acceleration
and FTP acceleration, the other LSPs must be removed followed
by a re-installation of Webspeed Dialup Accelerator.
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Problems when using Webspeed Dialup Accelerator
(Browsing)
-
Why am I not able to connect to the
remote service?
Please ensure that you have the correct username, password,
server name, and server port number. Also please make
sure that you have an active internet connection and your server
is currently available.
If the problem persists, please contact
us for further
assistance.
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-
Why is Webspeed Dialup Accelerator disabled
right after it launches?
Please make sure that you have configured Webspeed Dialup Accelerator
properly; this includes the correct username, password, server
name, and server port number. It is also important to check
if you have a valid internet connection.
This might also be caused by the High speed Auto-detection
feature. Webspeed Dialup Accelerator might be disabled once
an active high speed connection, such as DSL or cable modem,
is detected.
If the problem persists, please contact
us for further assistance.
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-
Why can't I right-click on an image
to get the "Show Original Image"?
The "Show Original Image" option is available only if you
browse with the following web browsers:
- Internet Explorer 5.0 and later
- Firefox 1.0 and later
- Mozilla 1.7.3 and later
- Netscape 7.2 and later
Some web sites disable the ability to right-click using Javascript.
On other sites, the image in question may be a background image.
To view the full quality image under these conditions, change
the Image Setting to "Full
Quality" and press Ctrl-Refresh in Internet Explorer. Please
note that Internet Explorer must be launched after Webspeed Dialup Accelerator
is started in order to have "Show
Original Image" as a menu option.
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Why can’t I load/open some specific
websites when the Accelerator is enabled?
The websites may be blocked by the Popup-blocker component
of Webspeed Dialup Accelerator. Please disable the “Block
Floating Flash-ads” option in the Popup-blocker settings.
If the problem persists, please add the website to the “Popup-blocker
White list”.
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Why is Netscape/Mozilla not working
with Webspeed Dialup Accelerator?
The primary reason why the Netscape/Mozilla browsers are not
working with Webspeed Dialup Accelerator is that the proxy setting
was not updated properly. Please make sure that the Netscape/Mozilla
browsers, including the quick launch located in the system
tray, are launched after Webspeed Dialup Accelerator is enabled.
Please do not attempt to stop/disable Webspeed Dialup Accelerator
while you're browsing. Always leave it on for the entire time
that you're browsing. If Webspeed Dialup Accelerator is working
properly, the Webspeed Dialup Accelerator icon (in the system tray) should be
flashing/changing colour when you visit any web sites.
Netscape/Mozilla might not function properly if there are
mulitiple versions of Netscape/Mozilla installed on the same
computer. To solve this problem, please uninstall any old version(s)
of Netscape/ Mozilla and reinstall Webspeed Dialup Accelerator.
An alternative solution is to configure the proxy settings
manually. Please open the "Preferences" window in your browser
and set the HTTP Proxy as "localhost:5400" (shown below). Please
note that if you do this, you must remove these proxy settings
when you wish to browse without Webspeed Dialup Accelerator.
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-
Why is Opera not working with Webspeed Dialup Accelerator?
Webspeed Dialup Accelerator works with Opera version 8.0 or
later. For other versions, you must configure Opera's proxy
settings manually. Please open the "Preferences" window in
Opera, go to Network, and then click on Proxy Servers. Set
the HTTP Proxy as "127.0.0.1:5400" (shown below). Please note
that if you do this, you must remove these proxy settings when
you wish to browse without Webspeed Dialup Accelerator.
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Why do some Java-applets (such as certain
games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot
display certain image types (such as 'PNG'). To fix this problem,
simply change your Image
Setting to the maximum quality level or upgrade to the
newest JRE.
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Problems when using Webspeed Dialup Accelerator
(Email)
-
During installation, a dialog appears
warning that email acceleration and FTP acceleration are
disabled because another LSP was detected.
This dialog is a warning stating that e-mail acceleration
and FTP acceleration will not be installed on this computer
due to a software conflict. However, the web acceleration will
still work properly. If you would like to have e-mail acceleration
and FTP acceleration, the other LSPs must be removed followed
by a re-installation of Webspeed Dialup Accelerator.
top
-
When Webspeed Dialup Accelerator starts,
a dialog appears warning that another application is using
port 25 or port 110.
By default, Webspeed Dialup Accelerator listens to 127.0.0.1:25
and 127.0.0.1:110 in order to accelerate SMTP and POP3 traffic.
This warning shows that another application on the computer
is listening to either one of these ports, which causes a conflict.
However, the web acceleration will still work properly. If
you would like to have e-mail acceleration, you need to disable
the application that is listening to the specified port(s).
Please please contact
us for proper instruction regarding this
matter.
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Problems when uninstalling Webspeed Dialup Accelerator
-
How do I remove the Webspeed Dialup Accelerator from my computer?
Click here for detailed uninstallation instructions.
There will be a dialog warning you to close all the other application
windows. If you have done so, please proceed with the uninstallation.
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Antivirus/Firewall Interoperability Issues
In rare cases where you may be having difficulties using
Webspeed Dialup Accelerator
with your Antivirus or Firewall software, you may be required to
utilize the following resources.
- Antivirus/Firewall Interoperability
Issues
If you think you are having difficulties with your
Antivirus/Firewall software interfering with the Web Accelerator,
download the following document which outlines which antivirus
and firewall applications are compatible with Vaxxine's Web
Accelerator, and lists important configuration steps that in
some rare cases may need be completed in order for these applications
to function properly.
Download: Antivirus/Firewall
Interoperability Document (PDF requires Acrobat).
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Need further assistance? Please feel free
to contact us for help or feedback.
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