Customer Portal Login Guide

Guide to logging into the Customer Portal

If you are trying to log into our new Customer Portal and are not sure what to do, this guide will walk you through the process.


How to get your Customer Number

If you have never logged into our new Customer Portal before, the first thing you will need to do is obtain your customer number from any past invoice.

Invoice information

Where to obtain a password

Once you have your Customer number, go to the customer portal login page and select "Reset Password".

Login Image

Resetting your password and logging in

On the Reset Password page, use your customer number and enter the security numbers shown correctly and an email will be sent to the account we have on record, which is also the email where you receive your invoices.

Reset Password page image

Once you receive the email and have created a password, return to the customer portal login page and enter your customer number and your newly received password.


Submitting Issues

Once Logged in you can submit a problem you are having using our new Tech Support tracker. You can submit an issue by selecting Tech Support on the left hand side of the page.

Tech Support Image

Then simply select the "Submit Issue" button that is presented and fill out the pop up that is shown.

Submit issue immage