Home Telephone

VoIP Plans

VoIP Canada
$12.99 Per Month
or $9.99/mo for Vaxxine internet customers
  • Unlimited calling to Canada
  • Includes voicemail, call display, call waiting
  • International calls billed per minute as priced to the right/below
  • Purchase of a VoIP ATA required ($54.99) if not already owned
  • $20.00 transfer fee if keeping your current phone number
VoIP US and Canada
$17.99 Per Month
or $14.99/mo for Vaxxine internet customers
  • Unlimited calling to Canada and the U.S.
  • Includes voicemail, call display, call waiting
  • International calls billed per minute as priced to the right/below
  • Purchase of a VoIP ATA required ($54.99) if not already owned
  • $20.00 transfer fee if keeping your current phone number

911 Service

It is imperative that you keep your current address up to date so that 911 emergency services will know exactly where you are calling from at all times. Since the phone call is made over the internet, the method in which your address is sent to the emergency dispatch is different than with traditional phone service, and relies on the caller to confirm accurate address information. When your phone service is setup we input your primary service address. If you move or relocate your ATA it is imperative that you either notify us of the address change or visit the portal available from https://web.vaxxine.com/telephone/help to update the address yourself. Keep in mind that it takes up to 48 hours for the new address to be confirmed so if a 911 call is made in the interim the caller MUST be prepared to identify the address.

All VoIP calls depend on having an active internet connection and this includes 911 calls. Your VoIP telephone service is dependent on your internet service, which can be affected by blackouts and service outages. These have the ability to interrupt the VoIP phone service and especially the 911 service. Your Vaxxine home phone service, including 911 will not work in the event of a power outage, broadband service outage, and also suspension or disconnection of your service due to billing issues. In the case of a power outage you may be able to mitigate the effects of the outage by deploying a UPS (uninterruptible power supply) to your cable or DSL modem, router (if you have one), and your VoIP ATA. Depending on the power provided by a UPS you may also use it to provide power for your computer. A UPS will provide continuous power until the battery inside the UPS is depleted.

There are differences between traditional and VoIP 911 services, and it is important to prepare yourself as these differences could potentially cause a problem. The most important thing is to always have a backup plan. Since there is a chance that your information is not current or correctly entered the emergency dispatch personnel will ask you for your location and situation. This may at the time feel overwhelming, but remember to stay calm, others may be counting on you, and the emergency dispatch operator is there to help. It is also important to remember that in a service or power outage you will be unable to use your VoIP phone, so remember your backup plan (such as to use a cell phone), and what you will be asked; where I am, who I am and what's happening.

In order to subscribe to the VoIP phone service it is your obligation to inform all users or potential users of the VoIP 911 service. This includes the limitations which have been outlined, as well as keep your address information up to date at all times. We take absolutely no responsibility should you or anyone becomes injured, damaged, or perishes as a result of improperly using the 911 service or inability to use the 911 service. Vaxxine is absolved of any responsibility should the VoIP service, including the VoIP 911 service, be unavailable, abused or mishandled under any circumstances. Additionally Vaxxine will take no responsibility should any user address information be incorrect resulting in damages or injury, including death.

In addition, please see our 911 Service FAQ for all other information pertaining to VoIP and 911 service.


Letter of Agency

In order to port your current telephone number to our service, we require you to sign and return a Letter of Agency (LOA). The LOA form gives authorization to release your current phone number over to Vaxxine. We also require a copy of your current phone bill along with the signed and returned LOA form.

You can obtain the form here:  Download LOA Form


Help

Please see our Help page for all other information pertaining to Vaxxine VoIP service.

Long distance rates

Country Cost
Afghanistan From $0.32/min
Albania From $0.09/min
Algeria From $0.09/min
American Samoa From $0.09/min
Andorra From $0.04/min
Angola From $0.09/min
Anguilla From $0.17/min
Antigua and Barbuda From $0.26/min
Argentina From $0.03/min
Armenia From $0.15/min
Aruba From $0.13/min
Ascension From $1.23/min
Australia From $0.02/min
Austria From $0.02/min
Azerbaijani Republic From $0.30/min
Bahamas From $0.11/min
Bahrain From $0.06/min
Bangladesh From $0.06/min
Barbados From $0.29/min
Belarus From $0.38/min
Belgium From $0.03/min
Belize From $0.33/min
Benin From $0.34/min
Bermuda From $0.06/min
Bhutan From $0.10/min
Bolivia From $0.18/min
Bosnia & Herzegovina From $0.18/min
Botswana From $0.08/min
Brazil From $0.03/min
British Virgin Islands From $0.41/min
Brunei Darussalam From $0.05/min
Bulgaria From $0.03/min
Burkina Faso From $0.30/min
Burundi From $0.13/min
Cambodia From $0.07/min
Cameroon From $0.19/min
Cape Verde From $0.31/min
Cayman Islands From $0.15/min
Central African Republic From $0.52/min
Chad From $0.21/min
Chile From $0.04/min
China From $0.02/min
Colombia From $0.05/min
Congo From $0.64/min
Cook Islands From $1.10/min
Costa Rica From $0.03/min
Croatia From $0.02/min
Cuba From $1.01/min
Cyprus From $0.02/min
Czech Republic From $0.04/min
Denmark From $0.02/min
Diego Garcia From $1.52/min
Djibouti From $0.48/min
Dominica From $0.29/min
Dominican Rep 809 From $0.05/min
Dominican Rep 829 From $0.15/min
Dominican Rep 849 From $0.14/min
East Timor From $1.38/min
Ecuador From $0.16/min
Egypt From $0.12/min
El Salvador From $0.29/min
Equatorial Guinea From $0.33/min
Eritrea From $0.31/min
Estonia From $0.03/min
Ethiopia From $0.34/min
Falkland Islands From $1.10/min
Faroe Islands From $0.09/min
Fiji From $0.23/min
Finland From $0.07/min
France From $0.02/min
French Antilles From $0.03/min
French Guiana From $0.04/min
French Polynesia From $0.29/min
Gabon From $0.69/min
Gambia From $0.68/min
Georgia From $0.06/min
Germany From $0.02/min
Ghana From $0.33/min
Gibraltar From $0.06/min
Greece From $0.02/min
Greenland From $0.71/min
Grenada From $0.35/min
Guadeloupe From $0.03/min
Guam From $0.03/min
Guatemala From $0.22/min
Guinea From $0.63/min
Guinea Bissau From $0.53/min
Guyana From $0.34/min
Haiti From $0.42/min
Honduras From $0.17/min
Hong Kong From $0.03/min
Hungary From $0.02/min
Iceland From $0.02/min
India From $0.02/min
Indonesia From $0.10/min
Iran From $0.06/min
Iraq From $0.12/min
Ireland From $0.02/min
Israel From $0.02/min
Italy From $0.02/min
Ivory Coast From $0.34/min
Jamaica From $0.26/min
Japan From $0.05/min
Jordan From $0.14/min
Kazakhstan From $0.03/min
Kenya From $0.13/min
Kiribati From $1.00/min
Korea North From $0.69/min
Korea South From $0.02/min
Kuwait From $0.06/min
Kyrgyzstan Republic From $0.19/min
Laos From $0.06/min
Latvia From $0.03/min
Lebanon From $0.14/min
Lesotho From $0.25/min
Liberia From $0.44/min
Libya From $0.31/min
Liechtenstein From $0.12/min
Lithuania From $0.02/min
Luxembourg From $0.03/min
Macau From $0.06/min
Macedonia From $0.19/min
Madagascar From $0.76/min
Malawi From $0.15/min
Malaysia From $0.02/min
Maldives From $0.93/min
Mali From $0.30/min
Malta From $0.02/min
Marshall Islands From $0.33/min
Mauritania From $0.63/min
Mauritius From $0.09/min
Mexico From $0.01/min
Micronesia From $0.28/min
Moldova From $0.22/min
Monaco From $0.08/min
Mongolia From $0.05/min
Montenegro From $0.19/min
Montserrat From $0.41/min
Morocco From $0.03/min
Mozambique From $0.11/min
Myanmar From $0.34/min
Namibia From $0.06/min
Nauru From $1.36/min
Nepal From $0.16/min
Netherlands From $0.02/min
Netherlands Antilles From $0.17/min
New Caledonia From $0.28/min
New Zealand From $0.02/min
Nicaragua From $0.19/min
Niger From $0.41/min
Nigeria From $0.09/min
Niue Island From $1.11/min
Norfolk Islands From $2.01/min
Northern Mariana Islands From $0.09/min
Norway From $0.02/min
Oman From $0.16/min
Pakistan From $0.06/min
Palau From $0.36/min
Palestine From $0.23/min
Panama From $0.05/min
Papua New Guinea From $0.91/min
Paraguay From $0.04/min
Peru From $0.03/min
Philippines From $0.15/min
Poland From $0.02/min
Portugal From $0.02/min
Puerto Rico From $0.02/min
Qatar From $0.20/min
Reunion Island From $0.04/min
Romania From $0.01/min
Russia From $0.02/min
Rwandese Republic From $0.21/min
Saint Helena From $1.83/min
Saint Kitts & Nevis From $0.29/min
Saint Lucia From $0.29/min
San Marino From $0.06/min
Sao Tome & Principe From $1.46/min
Saudi Arabia From $0.12/min
Senegal From $0.27/min
Serbia From $0.19/min
Seychelles From $0.46/min
Sierra Leone From $0.67/min
Singapore From $0.02/min
Slovak Republic From $0.02/min
Slovenia From $0.03/min
Solomon Islands From $1.39/min
Somalia From $0.61/min
South Africa From $0.03/min
South Sudan From $0.45/min
Spain From $0.02/min
Sri Lanka From $0.18/min
St. Maarten From $0.23/min
St. Pierre & Miquelon From $0.33/min
St. Vincent&Grenadines From $0.29/min
Sudan From $0.24/min
Suriname From $0.23/min
Swaziland From $0.05/min
Sweden From $0.01/min
Switzerland From $0.02/min
Syria From $0.14/min
Taiwan From $0.03/min
Tajikistan From $0.19/min
Tanzania From $0.40/min
Thailand From $0.02/min
Togo From $0.49/min
Tokelau From $1.24/min
Tonga From $0.61/min
Trinidad & Tobago From $0.09/min
Tunisia From $0.46/min
Turkey From $0.04/min
Turkmenistan From $0.15/min
Turks & Caicos Islands From $0.29/min
Tuvalu From $1.31/min
Uganda From $0.21/min
UK From $0.02/min
Ukraine From $0.16/min
United Arab Emirates From $0.21/min
Uruguay From $0.08/min
Uzbekistan From $0.09/min
Vanuatu From $0.79/min
Venezuela From $0.01/min
Vietnam From $0.08/min
Virgin Islands (US) From $0.03/min
Wallis & Futuna From $1.02/min
Western Samoa From $0.80/min
Yemen From $0.21/min
Zaire From $0.37/min
Zambia From $0.10/min
Zimbabwe From $0.14/min