VoIP 911 Service

911 Access

Do I get access to 911 services?

Yes as a Vaxxine home phone user, you get access to VoIP 911 services, only if you have given consent to Vaxxine to forward your private user data to the emergency dispatch center, provided that data is accurate and correct, which will be certified by our Vaxxine home phone support staff. Once certified you will be able to successfully dial 911 and receive the emergency response services.

911 Differences

What is the difference between VoIP 911 and traditional 911?

The VoIP 911 service that Vaxxine home phone provides has certain limitations relative to traditional 911 services that are available on most standard telephone services, in that your client information is being sent over the internet rather then over a traditional phone line. This means a different method is required to send this client information accurately.

911 Protocols

What should I say to the operator or whoever picks up?

Be prepared to confirm your location and telephone number with the operator who answers the 911 call since the operator may not have this information. It is also recommended to keep in mind that Vaxxine is your VoIP provider because if necessary, the central call centers can contact them in severe emergency situations. It is also encouraged to not hang up until told to do so, and to call back if you get disconnected, as immediately as possible.

911 Reliability

Is there ever a possibility my 911 service won't work?

VoIP 911 service may not be available during a power outage and will be unavailable during a broadband internet outage.

My Responsibilities

Why is it important to keep my 911 information up-to-date?

Keeping updated information is a way of ensuring that your location information is kept current with Vaxxine. Since the operator may assume that you are at the last registered address if you are not able to speak during a 911 call, this information is used to accurately connect you to the appropriate emergency response center, and subsequently the appropriate emergency response.

How do I keep this information up-to-date?

As a Vaxxine home phone user the information is easily changed by calling into the Vaxxine call center during business hours, and or changing and resubmitting the information online by logging in at the VoIP Customer Portal.

View example screens that demonstrate how you can manage this online.


I'm still confused, what is e911?

E911 stands for Enhance 911. It is an enhanced version of the 911 emergency services, and is provided by the Vaxxine home phone service. When you use this service, your personal information like name and address are automatically given to your local dispatch center or Public Safety Answering Point (PSAP) over the internet.